ORDER & SHIPPING

We ship directly from our humble studio in Toronto, Canada. 🍁

We currently offer COMPLIMENTARY standard shipping on all orders within Canada & the US.

For Canadian orders:

  • Standard Tracked Shipping (5-8 business days): Complimentary
  • Express Premium Tracked (2-4 business days): $10 Flat rate

For USA orders: 

  • Standard Tracked (5-8 business days): Complimentary
  • Express Tracked (2-5 business days): $10 Flat rate

For International orders:

  • International Passport Tracking (6-12 business days): $18 Flat rate


Please note: Duties, taxes, and VAT are not included for international orders and are the responsibility of the customer based on their country’s import regulations.

For all U.S. orders, we provide complimentary customs clearance shipped 'Delivered Duty Paid' (DDP). The price at checkout represents your final cost, with all import tariffs and brokerage fees fully covered by us.

Orders are processed and shipped within 1-3 business days, plus shipping time. An email shipping notification will be sent to you as soon as your order leaves our studio.

Please note: When the holidays and busy periods hit, there may be some delays in processing & shipping times.

Head to "My Orders" in your account to review your order status.

If you don't have an account yet, create an account now with the same email address used to place the order and it will appear under "My Orders" when you log in.

Tracking numbers are also automatically sent to your email as soon as your order is shipped.

Please contact our customer care team at customercare@boyozu.com as soon as possible. We will do our best to cancel or update your order as long as it has not been processed. Please note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.

Please e-mail our customer care team at customercare@boyozu.com as soon as possible. We will do our best to assist you.