You have 30 days to fall in love with our product from the time the transport company delivers your order. Buuut...if it's just not working out, please see below our return conditions and exceptions:

• Returned items must be unworn, unaltered and in their original condition and packaging
• Due to health and safety reason, all earrings are final sale (we accept returns on ear cuffs)
• Returns will be shipped at the buyer's expense (we recommend using tracked shipping as we are not responsible for return packages that are lost/stolen in transit)
• Items shipped after the indicated return window will not be accepted
• We have the right to reject unauthorized returns or returns that don't meet our conditions

Please note that all refunds will be processed via the original payment method. Initial shipping charges are non-refundable.

To start a return request, contact us at support@boyozu.com.

Our designated returns location is located in Toronto, Canada. We kindly ask that all orders made through www.boyozu.com be returned to this specific address:

18 King St East Toronto, ON M5H 1A1

Contact us at support@boyozu.com for more assistance.

After we receive and examine your return, we will initiate the refund process. Please allow up to 5 business days for the refund to reflect in your account, subject to your financial institution's processing time. Items showing signs of wear or damage will be sent back to the customer.

We're happy to offer a 30-day exchange policy for items in their original, unworn condition (with the exception of earrings).

Please note that return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot be held liable for lost or stolen packages during transit.

To initiate an exchange, please contact us at support@boyozu.com and we'll be happy to assist you.

At BOY OZU, we're committed to providing top-notch products. If you've received a defective or incorrect item, we apologize for the inconvenience. Please reach out to us at support@boyozu.com to initiate a return request, and our dedicated customer care team will promptly address the issue.

Please note that we carefully inspect each return and reserve the right to deny returns if the item shows signs of wear and tear, accidental damage, or misuse. We're dedicated to ensuring our products meet the highest standards, and we appreciate your understanding in this matter.