got questions? You've come to the right place

FAQs

AN ITEM I WANT IS OUT OF STOCK! WHAT DO I DO?

We're working on restocking as quickly as possible!

Send us a quick email with your name and email address and we personally notify you when it comes back in stock.

Any rep for my favourite anime?

Your passion within this community is what motivates and inspires us! We genuinely enjoy learning about your favourite animes and why it resonates with you. Let's chat! Share your thoughts and reach out to us through email or DMs anytime!

Don't forget! Explore our PROJECTS page for a sneak peek at upcoming releases happening in our studio! Subscribe to our newsletters to be the first to know.

Do you have a warranty?

Your happiness is our guarantee and we inspect each piece to ensure it meets our standard before we ship it out. Unfortunately sometimes we might miss defects or any damages to your jewelry by the workmanship and in those cases we got your back....for life!

Please see OUR WARRANTY page for more information.

Do you offer gift wrapping?

Every BOY OZU order is hand packed with care by our team in Toronto! Your jewelry will be placed in a reusable magnetic jewelry box with a handwritten postcard. See OUR PACKAGING page to learn more.

Unfortunately we don't have gift wrapping at the moment but our team is working hard to have that option for you soon!

HOW DO I TAKE CARE OF MY JEWELRY?

Hold it, love it, let 'em know that you cherish it 😉. Or visit our JEWELRY CARE page for more information.

HOW CAN I COLLABORATE WITH BOY OZU?

Why, hello there! If you'd like to collaborate with us, write us a collaboration proposal through our CONTACT PAGE or send us an email to contactboyozu@gmail.com.

ORDERS & SHIPPING

Questions about your order or about shipping? Visit our ORDERS & SHIPPING page.

RETURNS & EXCHANGES

Questions about returns or exchanges? Visit our RETURNS & EXCHANGES page.

MATERIALS

Questions about what materials we use? Visit our MATERIALS page.

PAYMENT METHODS

We accept most major credit cards, including Visa, Mastercard, American Express, and Discover as well as PayPal.

STILL NEED HELP?

Send us an email, or chat with us.

We're here to help. No sweat!