we've got your back 4 life. don't sweat it!

Your happiness is our priority and the inspiration behind our creations! At Boy Ozu, We place utmost importance on the quality of our products, ensuring they reach you free from any defects or damage.

Should you ever find yourself less than completely satisfied with your jewelry, simply return it within 30 days of delivery, and we will issue a full refund.

We also proudly offer a lifelong warranty against manufacturing imperfections in materials and craftsmanship. If you find any manufacturing defects in your item, Boy Ozu will stand by you, excluding incidents of regular wear and tear or disregard of our jewelry care guidelines.

Please refer to our Jewelry Care Page for more information on how to maintain your jewelry.

Should a defect surface in your product, reach out to us at support@boyozu.com. Include the original purchase receipt or the authenticity serial number (found on the inside of the jewelry box) and a photo of the damaged item. Upon approval, we will either:

• Ship you a replacement
• Offer repair services free of charge, depending on the damage

Under the warranty program, the customer is responsible for purchasing the shipping label for the replacement or repair (detailed instruction will be provided via email. In the event of an item being sold out or discontinued, a store credit will be issued instead.)

For warranty services, please contact customercare@boyozu.com.

This warranty applies to all gold vermeil, sterling silver and stainless steel jewelry from BOY OZU. Warranty does not cover damages resulting from:

• Normal wear and tear (including scratches, peeling, bending on the jewelry, discoloration due to exposure to chemicals, makeup, contact with swimming pools, hot tubs, saltwater, bathing…etc.)
• Loss or detachment of gemstones or components due to normal wear and tear
• Damage incurred due to rough handling, such as pulling or tugging